Pinglly | Cyber Edition

1. Introduction

At Pinglly ("we," "our," or "us"), we are committed to protecting the privacy and security of our users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Pinglly CRM platform, its associated APIs, AI models, and mobile applications (collectively, the "Services").

2. Information We Collect

We collect information that you provide directly to us when you register for an account, interact with our Neural Core AI, or integrate third-party data sources.

Account Data: Name, email address, company details, billing information.
CRM Data: Leads, contacts, deals, communications, and any other proprietary business data you input into Pinglly.
AI Interaction Data: Prompts, queries, and feedback provided to our chatbot interfaces.
Automated Data: IP addresses, browser types, usage patterns, and telemetry data via cookies and tracking technologies.

3. How We Use Your Information

Your data is utilized strictly to provide, improve, and secure our Services:

To provision and maintain your Pinglly workspace.
To process transactions and send related billing information.
To train and refine your organization-specific AI models (your data is never used to train public foundational models).
To detect, prevent, and address technical issues or security breaches.

4. Data Sharing & Disclosure

We do not sell your personal or business data to third parties. We may share information with trusted third-party vendors, hosting providers, and payment processors who assist us in operating our platform, provided they agree to keep this information confidential and adhere to strict security protocols. We may also disclose information if required by law or in response to valid requests by public authorities.

5. Data Security

We use administrative, technical, and physical security measures, including AES-256 encryption at rest and TLS 1.3 in transit, to help protect your personal information. While we have taken reasonable steps to secure the data you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

6. Your Data Rights

Depending on your location, you may have the following rights regarding your personal data:

The right to access and receive a copy of your data.
The right to rectify or update inaccurate data.
The right to request deletion of your data ("Right to be Forgotten").
The right to restrict or object to our processing of your data.

To exercise these rights, contact our Data Protection Officer at support@techecho.in.

7. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at:
Pinglly Legal Department
Email: support@techecho.in